Originally Posted by
TwistedNadine
I agree that this would seem to be the best solution given that so many are damaged.
Im curious though, and hope you dont take this the wrong way Bill, but from your post it sounds like you were aware of the issue before the books were shipped out because you state the damage is a result of manufacturing and not shipping?
If the damage occurred during manufacturing then couldnt you have had the manufacturer fix the problem before they were shipped out to the customers?
Originally Posted by
mcdonaldj
Bill,
In light of the circumstances, I do not see how you could offer anything more generous than the above. I will have to think it over though.
Thanks for both the timely response and for stepping up here.
No offense taken. This is a good question. While folks in the wider world are just seeing this book, for me it's been done for some months, as I first saw a sample copy from our printer, then a traycase prototype from that manufacturer. I don't think I've picked up a copy twice since, and didn't notice anything amiss when I was approving the traycase prototype. For me, life had moved on to newer books in production and contracts, etc.
That said, there's no way books should have been sent from the printer with these issues, and I'll be taking that up with them. By the same token, my shipping crew is usually very good at weeding out those books in a print run that don't make the cut. My guess is that they have been shipping the best copies -- I know there are rejects, because I've seen (but not closely examined) that pile.
I hope to know more in the coming days, and will share what I learn. This won't be a lightning fast process, though. Once I bring my printer into the process, they'll want to thoroughly investigate things on their end before getting back to me. Sometimes this is a matter of a few days; sometimes it takes weeks.
Best,
Bill