Originally Posted by
neosatus
Originally Posted by
Randall Flagg
Karen posted the address to directly complain to Robert Weiner (Owner of Grant Books). I suggest complaints be directed there, but would hope that unless Karen has personally screwed something up-and given the opportunity did not rectify it, that the complaints would be more pointed towards Weiner's insufficient staffing etc.
Yes, very much agreed. I've pointed nearly all my complaints at whoever makes the horrible business decisions we've all seen... And I will be writing
Robert@grantbooks.com to tell him why I won't be ordering from Grant ever again.
That said, I received an email from Karen today asking for an image of my LSOE with today's date included somewhere in the image. She says she sent me the same request back in January and didn't get a reply... but I have the sent mail (January 25) to prove it.
So whose fault was that Karen?
Ok, If you would like to make this public, we can.
You ordered a number that you no longer owned.
I sent you an email asking for proof of ownership of that number, you sent proof of a different number.
I sent another email asking for a bit more clarification and never heard from you.
I am truly sorry for the delay, but when I have 1000s of orders to process, if I don't get an email back then I don't remember it's there until I have time to work on it.
You are only responsible for your order, I am responsible for over 3000 at last count. I can't chase everyone that has an issue.
Again, I am sorry for the oversite. But if you will reply to my email from this morning, I can get this in process to ship out.
Karen
And thanks friends for the support! I was seriously thinking about just deleting my account. It's just not worth it. But I think I will stay. I love my friends. Always have one or two bruised apples in the bag, right?
Hugs