Another HUGE difference is the annoyance with CD has been building for years and years...it's not like people here are just piling on out of the blue...if anything, their customer base has been incredibally loyal to put up with it for this long.
I ordered books (which have long since been cancelled and refunded) in 2002 that have still not been published - not King books, but some books that seemed interesting at the time. It was around $250. It's been seven years and those books still have not shown up?
If I could compare it to DMG - and it's not a valid comparison in any serious way - I would say that both Black House and LSOE encountered significant delays from expected publishing to real publishing dates.
But so what? That didn't cost the customer anyhing. If anything, DMG's practice of not charging customers actually cost them money - many preorders for the Black House/Talisman set ended up unfilled because of declined credit cards, etc. that were never reordered.
CD has earned the negative posts against them with going on 10 years of questionable business practices, dating back to "Legacies." So, this is not just a bunch of collectors throwing temper tantrums.