I have been thinking about this quite a bit lately.
We have an incredible community here that buys and sells SK items without any fees (International currency exchanges excepted).
The success depends on both parties meeting expectations.
On ebay; as it should be, the responsibility lies with the seller. If the buyer is unhappy with the delivered item, the seller has to fix it, or in most cases be at fault and the buyer gets refunded.
Our site saves money for both parties (seller-no fees, buyer-lower price), but on the rare occasions a member here screws someone, there is little or no recourse.
The member feels screwed (they were), and the site suffers (greatly).
Obviously we can never have 100% (two people already fucked that up) satisfaction.
Unlike ebay, the site receives no commission for sales that we were a conduit for.
The sky isn't falling (yet), but I am considering options that result in both parties being satisfied, but also yield something for the site.
Of course this being the internet, many will say that it all should be "free", but someone has to pay the electricity/gas/water/IP hosting/ISP etc.
Cogent thoughts please.