EXACTLY!
Having a printer shut down, or having someone take forever to sign a signature sheet, or having an author stalling on writing an introduction, or experiencing a global pandemic are out of their hands.
Reasons are not the same thing as excuses (although I suppose the inverse is true). Claiming that CD does nothing but pump out excuses is an unfair claim, especially since they've still succeeded in publishing things in spite of these hardships.
And this is not to mention that their customer service is phenomenal, especially with their presence on these forums!