Hi all,
We decided not to wait until Monday to address The Shining issues. I'm fresh off the phone with various members of my staff, and here is what we have to offer, in addition to our apologies that our edition didn't come together as well as planned.
The largest problem with the books is not related to the traycases directly, though it's undeniable that some color transfer is occurring. The books are what is known as a three-piece case, with one material used for the spine, and the hand-marbled paper covering the rest of the boards. The bulk of the scuffing occurred during the manufacturing process, not in our packing and handling of the books, or while being shipped. In case anyone is wondering, we have used hand marbled paper in the past, without issue, though the prior times were limited to hand bound lettered editions.
The bad news is that I do not have a solution to offer you for the books themselves. The scuffing is endemic, including my personal copies. If this is a deal breaker for you, I completely understand, and will refund what you paid for the book and shipping (both to receive the book and return it).
Everyone who chooses to keep their copy will receive:
1. A replacement traycase upon receipt of proof that yours suffered from more than minimal color transfer;
2. A dust jacket created especially for the limited edition;
3. A coupon code good for $40 off any purchase later this year through the SubPress website.
I apologize that the remedies I'm offering do not extend to the physical books themselves. There is no way to recall every copy, have them cut up, and then rebound.
Those who wish to take advantage of our offer may write to me at
subpress@gmail.com. Please also do so if you would prefer a refund.
I understand some of you may not be happy with the refund or remedy offered. Again, I would appreciate if folks would remain courteous in emailing me.
Best,
Bill
SubPress