+ Reply to Thread
Page 52 of 113 FirstFirst ... 2 42 50 51 52 53 54 62 102 ... LastLast
Results 1,276 to 1,300 of 2807

Thread: The Wind Through the Keyhole-Collecting Discussion

  1. #1276
    Goldmember Mr. Rabbit Trick has much to be proud of Mr. Rabbit Trick has much to be proud of Mr. Rabbit Trick has much to be proud of Mr. Rabbit Trick has much to be proud of Mr. Rabbit Trick has much to be proud of Mr. Rabbit Trick has much to be proud of Mr. Rabbit Trick has much to be proud of Mr. Rabbit Trick has much to be proud of Mr. Rabbit Trick has much to be proud of Mr. Rabbit Trick has much to be proud of

    Join Date
    Nov 2007
    Location
    Scotland
    Posts
    5,781
    Country
    Country Flag
    Gender
    Gender

    Default

    Grant is one of the better small publishers. I am still waiting for books I've paid for YEARS ago, from other publishers.

  2. #1277
    Citizen of Gilead mistercrowley has a spectacular aura about mistercrowley has a spectacular aura about

    Join Date
    Dec 2011
    Posts
    692
    My Mood
    Devilish

    Default

    They may be one of the better publishers but their policy on contacting them is ridiculous. God forbid I have a question about an item. You don't tell your customers not to contact you because your busy.

  3. #1278
    Servant of Gan Robert Fulman is a splendid one to behold Robert Fulman is a splendid one to behold Robert Fulman is a splendid one to behold Robert Fulman is a splendid one to behold Robert Fulman is a splendid one to behold Robert Fulman is a splendid one to behold Robert Fulman is a splendid one to behold

    Join Date
    Feb 2011
    Posts
    1,552
    My Mood
    Happy
    Country
    Country Flag
    Gender
    Gender

    Default

    Last month, I ordered a dust jacket from Grant. They looked for it but couldn't find it, and sent me an email asking if I would mind receiving a jacket that had already been folded (which makes me wonder how much they would sell me that now-jacketless book for) or if I would prefer a refund. It's not like poor customer service is a general rule for them. I just imagine that Karen is tired of answering questions like "When will my book arrive?" or "Has my book shipped yet?" or "Are the AEs numbered?", which are all questions that are answered in the newsletters or online. Of course, it's your perogative to spend your money wherever you want.

  4. #1279
    Citizen of Gilead mistercrowley has a spectacular aura about mistercrowley has a spectacular aura about

    Join Date
    Dec 2011
    Posts
    692
    My Mood
    Devilish

    Default

    I think they'd be better off providing a tracking number for the books. That would cut down significantly on the questions of where and whether a book has shipped.

  5. #1280
    Honky Mahfah Ari_Racing is a splendid one to behold Ari_Racing is a splendid one to behold Ari_Racing is a splendid one to behold Ari_Racing is a splendid one to behold Ari_Racing is a splendid one to behold Ari_Racing is a splendid one to behold Ari_Racing is a splendid one to behold Ari_Racing's Avatar

    Join Date
    May 2007
    Location
    Adrogué, Buenos Aires, Argentina
    Posts
    7,488
    My Mood
    Cheerful
    Country
    Country Flag
    Gender
    Gender

    Default

    It's understandable that DG can't reply every single mail or question about your order and alike at this moment, when they're taking care of more than 1000 orders, when they're shipping a collector's book, not just a paperback one which can easily be replaced in case of damage (plus it'd be cheap). They're a small publisher that always made excellent editions, so they'll always have my patience and credit. I don't know, maybe I'm used to these "delays" mentioned by collectors in this thread since I always have them due to the international shipping, but well...it's just my opinion.

    I don't think anything will change in my life if I have to wait two more weeks for a book, but the people at DMG will have one less email to reply and, with the amount of work they're having, that'd probably make a difference (As a person who has been working on his own for some time know (at this moment I'm currently taking care of three different entrepreneurs and I have a fourth one in sight), I understand how hard it's when your business is small, to do EVERYTHING everyone expects when your day has the same amount of hours than everyone else. It's not like you have a secretary of personal assistant that takes care of those tasks, because you're your own boss, secretary, HR, etc).

    Just a thought.
    Wanted list:
    The girl who loved tom gordon ARC with King's letter
    The Plant #3 Unsigned.
    Maximum Overdrive Cardboard truck

  6. #1281
    Owner Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg's Avatar

    Join Date
    May 2007
    Location
    North of "The Claw" & Patrick, East of Chad, Thankfully 700 miles from Bill
    Posts
    38,110
    My Mood
    Pensive
    Country
    Country Flag
    Gender
    Gender

    Default

    All the opinions are correct. I'm sure anyone who is waiting on the book wishes it was here "yesterday", and someone wondering about their order wishes there was "live" tracking of the package, and someone else is "bristled" by the tone of the email which in some ways says "don't call us-and we won't call you". The good news is DMG announced and has delivered the product in less than a year, they allowed the payment for the S/L to be split into 3 payments-AND they didn't charge anyone until literally days (not months) before delivery.
    As a consumer, we all have the choice of where to spend our hard earned money. So far DMG has always "delivered" to me as a customer.

  7. #1282
    Maerlyn's Imp tippy4 has much to be proud of tippy4 has much to be proud of tippy4 has much to be proud of tippy4 has much to be proud of tippy4 has much to be proud of tippy4 has much to be proud of tippy4 has much to be proud of tippy4 has much to be proud of tippy4 has much to be proud of tippy4's Avatar

    Join Date
    May 2007
    Location
    Southern California
    Posts
    4,434
    My Mood
    Hot
    Country
    Country Flag

    Default

    We are not Amazon.com. Our regular customers know that but
    many of our newer ones do not. We normally are a two person
    operation but have hired extra help to get us through this busy
    time.

    We are getting a lot of phone calls and emails from people ask-
    ing about their orders. This has slowed down the processing of
    orders as we try to check each inquiry.



    I thought today's email came across a little snarky.

    I understand their frustration with a a bunch of knuckleheads calling all of the time....but it just seems like bad business to to come across like that.

    I think the first two sentences could have been left out, and the same point could have been made.

    As others have said above DMG has always delivered a fine product, and I appreciate that they do not charge until they ship.
    FOR SALE OR TRADE
    Wizard & Glass Grant 1st Edition $100
    Artist Edition of Dark Tower 7 $70
    S/L Secretary of Dreams V2 $300
    1984 Grant Gift Edition of The Talisman $225
    Lisey's Story ARC $25
    ABC
    XYZ

    WANTED
    The Plant Part 1 Signed Limited Edition
    Battleground Lettered Edition

  8. #1283
    Fundraiser Emeritus Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958 has a reputation beyond repute Merlin1958's Avatar

    Join Date
    Apr 2008
    Location
    YANKEE STADIUM!!!!!
    Posts
    27,157
    My Mood
    Innocent
    Country
    Country Flag
    Gender
    Gender

    Default

    Quote Originally Posted by Nerak View Post
    We have now shipped out AE orders that were placed through March 1st. The deluxe orders ship by number, not who lives closer. We start at the beginning and work our way up. That is the way it's always been done, that's probably the way we will always do it.
    Please remember that we are a staff of 2 people. One doing all the paperwork and the other doing all the packing. We can only work as fast as we can. We are not machines. We are humans. Please try to have patience with us. It's a product worth waiting for.
    Karen, I may rue your choice of sports teams, but I'm totally with you on this one dear!!!!! They do a great job, with few folks and not much time. Plus, from a logistical standpoint, it makes sense to tackle the higher order volume before the smaller volume items. They need more TLC right?

    Spoiler:
    Of course, I already rec'd my AE!!!!! Thanks Karen!!!!



    The Evil Empire!!


    "Dyin' ain't much of a livin' boy" - Josey Wales

    My collection thread:
    http://www.thedarktower.org/palaver/...ion-Merlin1958

  9. #1284
    Owner Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg's Avatar

    Join Date
    May 2007
    Location
    North of "The Claw" & Patrick, East of Chad, Thankfully 700 miles from Bill
    Posts
    38,110
    My Mood
    Pensive
    Country
    Country Flag
    Gender
    Gender

    Default

    Tippy4, I agree the point could have been made in a less snarky way. I had defended DMG in a post, then open my email and read that and rolled my eyes.

  10. #1285
    Raised to Give Up Ricky is a splendid one to behold Ricky is a splendid one to behold Ricky is a splendid one to behold Ricky is a splendid one to behold Ricky is a splendid one to behold Ricky is a splendid one to behold Ricky is a splendid one to behold Ricky is a splendid one to behold Ricky's Avatar

    Join Date
    Apr 2008
    Location
    Monk's Restaurant
    Posts
    7,093
    Country
    Country Flag
    Gender
    Gender

    Default

    While I understand Grant's frustration at answering the same questions (I'm assuming from newer customers), the Amazon line kind of felt like a slap in the face to repeat customers.
    Reilly: "Hey, George, the ocean called. They're running out of shrimp."

    George: "Oh, yeah, Reilly? Well, the jerk store called, and they're running out of you!"

  11. #1286
    Gunslinger jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic's Avatar

    Join Date
    May 2007
    Location
    Cleveland, Ohio
    Posts
    14,538
    My Mood
    Tired
    Country
    Country Flag

    Default

    I never realized how many sensitive people are out there. This, to me, is making a mountain out of a molehill.

    John

  12. #1287
    Gunslinger Apprentice nyy3723a is on a distinguished road nyy3723a's Avatar

    Join Date
    May 2007
    Location
    Long Island
    Posts
    113

    Default

    Quote Originally Posted by jhanic View Post
    I never realized how many sensitive people are out there. This, to me, is making a mountain out of a molehill.

    John
    Book collectors getting crazy about getting their books? Never woulda thunk it.

  13. #1288
    Citizen of Gilead LostAlivE will become famous soon enough LostAlivE's Avatar

    Join Date
    Dec 2007
    Posts
    618
    Country
    Country Flag
    Gender
    Gender

    Default

    I learned to order things separately because I know it is going to take longer to make the traycases than it does for the slipcases. If you ordered both make sure you order the slipcase 1st and you will get it when everyone else does and you will not have to wait for the traycase to be finished. It is just commonsense.

  14. #1289
    Gunslinger Apprentice Tony will become famous soon enough Tony will become famous soon enough

    Join Date
    Dec 2011
    Location
    Toronto
    Posts
    183
    Country
    Country Flag
    Gender
    Gender

    Default

    I don't think it's anyone being overly sensitive. You shouldn't be snarky to people paying you hundreds of their hard-earned dollars. Imagine if the person writing that email had taken 15 minutes to calm down, then written a nicer email instead of saying that they're not Amazon, how much better that would have gone over?

    I'm subscribed to the newsletters of many small and large presses, and DMG is the only one who I've seen so far that's used this kind of tone of voice before (this incident and the 'don't email us and ask us anything, it's all right there on the website go read it yourself'), and it's something they can improve on for sure.
    The Book Blog: Pictures and reviews of collectible books from fine presses and specialty publishers.

  15. #1290
    Citizen of Gilead mistercrowley has a spectacular aura about mistercrowley has a spectacular aura about

    Join Date
    Dec 2011
    Posts
    692
    My Mood
    Devilish

    Default

    Quote Originally Posted by Tony View Post
    I don't think it's anyone being overly sensitive. You shouldn't be snarky to people paying you hundreds of their hard-earned dollars. Imagine if the person writing that email had taken 15 minutes to calm down, then written a nicer email instead of saying that they're not Amazon, how much better that would have gone over?

    I'm subscribed to the newsletters of many small and large presses, and DMG is the only one who I've seen so far that's used this kind of tone of voice before (this incident and the 'don't email us and ask us anything, it's all right there on the website go read it yourself'), and it's something they can improve on for sure.

    Perfectly said tony.

  16. #1291
    Demon of the Prim skyofcrack is a jewel in the rough skyofcrack is a jewel in the rough skyofcrack is a jewel in the rough skyofcrack is a jewel in the rough skyofcrack's Avatar

    Join Date
    Dec 2011
    Posts
    1,094
    My Mood
    Tired
    Country
    Country Flag
    Gender
    Gender

    Default

    There is nothing wrong with DMG's recent newsletter or policy of not answering phone/e-mail when this is their reality:

    'We normally are a two person operation but have hired extra help to get us through this busy time.'

    As long as they keep giving us such quality books as:
    The Dark Tower: The Gunslinger, Christine, The Talisman, The Dark Tower II: The Drawing of the Three, Prime Evil, The Dark Tower III: The Wastelands, Desperation, The Dark Tower IV: Wizard and Glass, Black House, The Talisman/Black House Gift Edition, The Dark Tower V: Wolves of the Calla, The Dark Tower VI: Song of Susannah, The Dark Tower VII: The Dark Tower, The Little Sisters of Eluria, The Wind Through the Keyhole.
    It doesn't say on the site, 'don't e-mail us about anything.' It says, 'Please do not call or email us asking for more information than is posted here. Updates will be announced in future issues of our newsletter and also posted here.'

    That is specifically posted in The Wind Through the Keyhole section. That's not their normal policy. Only during this very busy time when they are trying to fill a lot of orders with extra staff.

    At the bottom of the help/faq page it says:

    'If you still have questions then please email us.'

    Just don't ask them a question that's already answered online or in a newsletter.

  17. #1292
    Owner Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg has a reputation beyond repute Randall Flagg's Avatar

    Join Date
    May 2007
    Location
    North of "The Claw" & Patrick, East of Chad, Thankfully 700 miles from Bill
    Posts
    38,110
    My Mood
    Pensive
    Country
    Country Flag
    Gender
    Gender

    Default

    Thank you for clarifying that. Prior to your explanation I was confused.

  18. #1293
    Gunslinger jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic has much to be proud of jhanic's Avatar

    Join Date
    May 2007
    Location
    Cleveland, Ohio
    Posts
    14,538
    My Mood
    Tired
    Country
    Country Flag

    Default

    I just received both my AE and s/l (#727) editions of The Wind Through the Keyhole.

    John

  19. #1294
    Gunslinger Apprentice JasonUK is on a distinguished road

    Join Date
    Jan 2009
    Posts
    81

    Default

    "We are not Amazon.com. Our regular customers know that but
    many of our newer ones do not."

    Ha! Dare I say, had their sales policy for this book favoured long-term customers over newer ones, like it should have, they wouldn't have had this problem. You reap what you sow.

  20. #1295
    Millionth Post Club divemaster has much to be proud of divemaster has much to be proud of divemaster has much to be proud of divemaster has much to be proud of divemaster has much to be proud of divemaster has much to be proud of divemaster has much to be proud of divemaster has much to be proud of divemaster's Avatar

    Join Date
    Apr 2009
    Location
    Gainesville, VA
    Posts
    3,672
    Country
    Country Flag
    Gender
    Gender

    Default

    I've been getting Grant's e-mail newsletters for years and for King books they all say, in effect, "Hey, please don't call or e-mail us about this book. If you do, we're only going to refer you to the website anyway."

  21. #1296
    Demon of the Prim skyofcrack is a jewel in the rough skyofcrack is a jewel in the rough skyofcrack is a jewel in the rough skyofcrack is a jewel in the rough skyofcrack's Avatar

    Join Date
    Dec 2011
    Posts
    1,094
    My Mood
    Tired
    Country
    Country Flag
    Gender
    Gender

    Default

    Quote Originally Posted by divemaster View Post
    I've been getting Grant's e-mail newsletters for years and for King books they all say, in effect, "Hey, please don't call or e-mail us about this book. If you do, we're only going to refer you to the website anyway."
    That's because it's always most busy for them when the King books are coming out.

  22. #1297
    Citizen of Gilead Lurker is a jewel in the rough Lurker is a jewel in the rough Lurker is a jewel in the rough Lurker is a jewel in the rough Lurker's Avatar

    Join Date
    Nov 2011
    Location
    Texas
    Posts
    715
    Country
    Country Flag

    Default

    I thought it was pretty funny. I've been buying from Grant since the early 80's, when I was going through my de Camp phase and never have had a problem. The short wait for the Wind books is ok, unlike other books from other publishers, say Necon or Legacies. And since my number isn't too far behind John's...well, tomorrow is another mail delivery day.

  23. #1298
    Demon of the Prim AKC has much to be proud of AKC has much to be proud of AKC has much to be proud of AKC has much to be proud of AKC has much to be proud of AKC has much to be proud of AKC has much to be proud of AKC has much to be proud of AKC has much to be proud of AKC's Avatar

    Join Date
    Apr 2011
    Location
    NW Arkansas
    Posts
    2,386
    Country
    Country Flag
    Gender
    Gender

    Default

    MY CARD WAS CHARGED TONIGHT!

    I ordered S/L # 32 and the AE and I am a "W"!!!!!!!

    YIPPEE!!!!!!!!!!!

  24. #1299
    Demon of the Prim Pasiuk57 has a spectacular aura about Pasiuk57 has a spectacular aura about Pasiuk57's Avatar

    Join Date
    May 2007
    Location
    Apple Valley, Minnesota
    Posts
    1,361
    My Mood
    Happy
    Country
    Country Flag
    Gender
    Gender

    Default

    Post Office tried to deliver mine today but was at work.

  25. #1300
    Citizen of Gilead jemaher will become famous soon enough jemaher will become famous soon enough

    Join Date
    May 2007
    Location
    Odessa
    Posts
    610
    My Mood
    Tired
    Country
    Country Flag
    Gender
    Gender

    Default

    Grant is a class outfit.

    I dont begrudge a snarky email cause I dont suffer fools well at all.

+ Reply to Thread
Page 52 of 113 FirstFirst ... 2 42 50 51 52 53 54 62 102 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts