Originally Posted by
andyg75
Ultimately, it’s up to the buyer to decide for his or herself if they want the books that CD offer, and by now everyone (even me as a new comer to the SK collecting world) is aware that when you order a book from CD, not only will it arrive at some point, but it will also be incredible. If the waiting time is an issue from payment to release, the option for a full refund back to your payment method creates the no risk/low risk, negating the issue in my eyes.
For me, there is no issue with paying up front, and if it helps the smaller press houses, then I feel I’m doing my little bit for the little man (or woman).
Just my opinion.
I'm fairly new to the collecting game as well (a few years now) and I don't know of any other practice where you don't pay upfront to a small press. I also know that when I place an order with any said small press, it's probably going to be a year or better before that book arrives. This too I happily accept as it's all I've ever known.
I will continue to sing the praises for CD as they pretty much saved my ass and that of my family when I was laid off for a year. I had in the neighbor of 30 or so preorders worth $1000s on paper. I emailed Mindy, explained my situation, and all she asked for was a few days to put the refunds together. They didn't charge me a "restocking fee" or "refund fee", or any other fee that other companies may have. I received back every penny that I asked for. It didn't cost me a dime to "loan" CD anything. The front money, if you will, and the time it takes to produce the product is more than worth the wait. The refunds arrived, I eventually was called back to work, and I continue to place orders with CD to this date.
Brian has stated here, on more than one occasion, that if a customer isn't happy, for whatever reason, simply email Mindy and she'll get it taken care of. No harm, no foul, no butthurt.
As with any company/business; if you don't like their practices, simply choose not to do business with them. If a person chooses not to do business with CD, their loss IMO.
Edit: Quoted your post, Andy as a fellow supporter of CD. Thought I should clarify that LOL.