I've been getting every UK hardcover from Amazon Uk since Lisey's Story and only had a problem with damage once--the copy of Just After Sunset had a badly damaged dust jacket. I complained and they said to ship the book back to them and they'd ship me a new one. I then told them that the shipping cost would be excessive and this was not acceptable. They then told me not to ship it back and they'd send me a new one anyway. I ended up donating the damaged one to my local Veteran's Hospital.
John