eBay & Paypal - Policies and Practices

[Br!an]

"I have a gmail account. My username is ...."

That works too.

[Randall Flagg]

I think for the auctions, I'm leaning towards just putting an image in the auction itself showing my business card. I usually send a card and a bookmark to all auction winners anyway. I could also say"TheDarkTower Full Stop Org is proud..."

[jsmcmullen92]

I figured out the easiest way to get around sending your email through the messaging is to leave out the '.' and change to special characters. Their text recognition software doesn't pick up the special characters.
I use email át gmáíl cóm goes through every time. Just gotta be creative.

RF, for yours I bet if you replace the o with ó in org it will stay just fine. Also if you look at Overlook Connection auctions they also put up a photo over their business card.

[jsweet]

I'm assuming I'm screwed here, but I just got a PayPal chargeback for an item I shipped last September. It was delivered (because I check all my packages to make sure they got there). In fact, the buyer left positive feedback as well. Even better -- he resold the item last month: http://www.ebay.com/itm/THE-BORDER-R...-/111861772807

Anyway, because it is so old the tracking number is not valid according to the USPS website. Does anyone know if there is a way to track an old tracking number? From a little looking around it looks like PayPal allows six months to request a refund, but USPS only keeps records for 4 months.

My guess is that this buyer just figured out a nice loophole to get himself some expensive books for free.

[herbertwest]

Well, can't you prove at Paypal what you just told us?

[Fsmdr]

I'm assuming I'm screwed here, but I just got a PayPal chargeback for an item I shipped last September. It was delivered (because I check all my packages to make sure they got there). In fact, the buyer left positive feedback as well. Even better -- he resold the item last month: http://www.ebay.com/itm/THE-BORDER-R...-/111861772807

Anyway, because it is so old the tracking number is not valid according to the USPS website. Does anyone know if there is a way to track an old tracking number? From a little looking around it looks like PayPal allows six months to request a refund, but USPS only keeps records for 4 months.

My guess is that this buyer just figured out a nice loophole to get himself some expensive books for free.

What a scumbag!. Can't believe people would do crap like that.

Could you show Paypal the listing that you sold vs the listing that she resold?. The numbering of the limitation is proof positive that she had received the book and hence resold the same book.

[Room 217 Caretaker]

So wait? PayPal sent a charge back to you? Did the seller have a case open? If not, it sounds like a mistake.

What is Paypal saying when you call them?

Mulleins

[jsweet]

I'm assuming I'm screwed here, but I just got a PayPal chargeback for an item I shipped last September. It was delivered (because I check all my packages to make sure they got there). In fact, the buyer left positive feedback as well. Even better -- he resold the item last month: http://www.ebay.com/itm/THE-BORDER-R...-/111861772807

Anyway, because it is so old the tracking number is not valid according to the USPS website. Does anyone know if there is a way to track an old tracking number? From a little looking around it looks like PayPal allows six months to request a refund, but USPS only keeps records for 4 months.

My guess is that this buyer just figured out a nice loophole to get himself some expensive books for free.

What a scumbag!. Can't believe people would do crap like that.

Could you show Paypal the listing that you sold vs the listing that she resold?. The numbering of the limitation is proof positive that she had received the book and hence resold the same book.

I have sent screenshots of what I can to PayPal -- hoping that will cover it, but I've heard if you can't prove with tracking, they won't rule in your favor. <fingers crossed>

Unfortunately, because my sale was more than 90 days ago, the listing is no longer visible on eBay. This guy definitely knows how to work the system.

[jsweet]

So wait? PayPal sent a charge back to you? Did the seller have a case open? If not, it sounds like a mistake.

What is Paypal saying when you call them?

Mulleins

He initiated a chargeback through his credit card, per PayPal. So technically, my funds are on hold.

[Randall Flagg]

That is incredibly troublesome. Please keep us aware of how this ends up. If that's a loophole it needs to be closed.

[Fsmdr]

I'm assuming I'm screwed here, but I just got a PayPal chargeback for an item I shipped last September. It was delivered (because I check all my packages to make sure they got there). In fact, the buyer left positive feedback as well. Even better -- he resold the item last month: http://www.ebay.com/itm/THE-BORDER-R...-/111861772807

Anyway, because it is so old the tracking number is not valid according to the USPS website. Does anyone know if there is a way to track an old tracking number? From a little looking around it looks like PayPal allows six months to request a refund, but USPS only keeps records for 4 months.

My guess is that this buyer just figured out a nice loophole to get himself some expensive books for free.

What a scumbag!. Can't believe people would do crap like that.

Could you show Paypal the listing that you sold vs the listing that she resold?. The numbering of the limitation is proof positive that she had received the book and hence resold the same book.

I have sent screenshots of what I can to PayPal -- hoping that will cover it, but I've heard if you can't prove with tracking, they won't rule in your favor. <fingers crossed>

Unfortunately, because my sale was more than 90 days ago, the listing is no longer visible on eBay. This guy definitely knows how to work the system.

Some listing are viewable after 90 days if you have the listing number. Go to your feeback page. If you have left them feedback or they have left one for you, the listing will still be active on the right side of the feedback page. You can also try calling Ebay to try and get the listing number.

[Randall Flagg]

I most often send thing using Stamps.com. I can view delivery information more than 6 months back, but as you mentioned, trying the tracking # on USPS shows blank.

[Mr. Rabbit Trick]

Another tip... paypal history goes back forever.

[Patrick]

Have you reached out to the buyer to inquire why they are challenging a clearly valid payment? It's a long shot, but maybe the challenge is a mistake by someone with a faulty memory or a meddlesome spouse.

[Br!an]

Contact USPS and let them know that you need the archived tracking for your item. They should be able to restore it for you so that you can show PayPal.

I would also point out that an eBay transaction needs to be resolved through eBay and not through a credit card charge back.

[jsweet]

I have the listing #, have the tracking #, they just don't do me any good. eBay says details aren't available because it is more than 90 days old (not a big deal, it would just be another piece of evidence as to what this buyer has done) USPS online system just tells me the number isn't valid. I am going to have to try to find time to call USPS and see if they can track anything down.

Thus far, the buyer has not responded to my message asking about the chargeback.

[Patrick]

I have the listing #, have the tracking #, they just don't do me any good. eBay says details aren't available because it is more than 90 days old (not a big deal, it would just be another piece of evidence as to what this buyer has done) USPS online system just tells me the number isn't valid. I am going to have to try to find time to call USPS and see if they can track anything down.

Thus far, the buyer has not responded to my message asking about the chargeback.

What a pain in the ass. Good luck with it all.

[cit74]

Can't you go back through your eBay history? if you go into your feedback scores (just click on your eBay number next to ID) - as a seller - anything within past 6 months you can view the item - with your pictures. Since it was sold in September you should be able to view the item that way, as well as see their feedback. Then you can compare that item to their listing that sold. Just one more piece of evidence.

But I thought you'd have to enter an eBay or Paypal dispute within 30 to 45 days either way. And as mentioned before - if bought on eBay it would have to be within 30 days and initiated through them.

[jsweet]

Can't you go back through your eBay history? if you go into your feedback scores (just click on your eBay number next to ID) - as a seller - anything within past 6 months you can view the item - with your pictures. Since it was sold in September you should be able to view the item that way, as well as see their feedback. Then you can compare that item to their listing that sold. Just one more piece of evidence.

But I thought you'd have to enter an eBay or Paypal dispute within 30 to 45 days either way. And as mentioned before - if bought on eBay it would have to be within 30 days and initiated through them.

I can see their feedback and the listing title, but no link to the listing. (I can't figure out how to insert the photo, but here's a link to a screenshot: https://goo.gl/photos/P8qjqEYG4TaEE6G4A)

I heard back from the buyer. They are denying having ever bought anything from me (despite the fact that clearly there is a record of it) and claiming they bought the book they sold directly from SP.

The problem is that they went around eBay and PayPal to say it was an unauthorized transaction with their credit card company. So the credit card issued a chargeback to PayPal, which has then contacted me. I have sent PayPal all the evidence I have, and hopefully it will end up in my favor.

And I had an $80 book that USPS said was delivered yesterday and it hasn't shown up. Not a good eBay week for me. (These are major sales/purchases for me)

[herbertwest]

ebay has changed their system. In the past, you could find the article (even if the auction is finished) by typing the #, which is the one you can find in your screenshot.
Now, it brings you back to a list of similar items.
Here is the link that it was : http://www.ebay.com/itm/221890997326
The french ebay do not redirect but bring to a page that says that the item is not available anymore and that the items finished more than 90 days are not presented anymore : http://www.ebay.fr/itm/221890997326

Unfortunately, Google's cache gives no results either, but I guess its related with the ebay redirect.

Any chance to maybe contact Subterranean Press to ask them if maybe they would help you by saying if yes or no the buyer bought that specific number directly from them? I dont know if they would want to get involved, but then she mentionned them...

[Room 217 Caretaker]

Can't you go back through your eBay history? if you go into your feedback scores (just click on your eBay number next to ID) - as a seller - anything within past 6 months you can view the item - with your pictures. Since it was sold in September you should be able to view the item that way, as well as see their feedback. Then you can compare that item to their listing that sold. Just one more piece of evidence.

But I thought you'd have to enter an eBay or Paypal dispute within 30 to 45 days either way. And as mentioned before - if bought on eBay it would have to be within 30 days and initiated through them.

I can see their feedback and the listing title, but no link to the listing. (I can't figure out how to insert the photo, but here's a link to a screenshot: https://goo.gl/photos/P8qjqEYG4TaEE6G4A)

I heard back from the buyer. They are denying having ever bought anything from me (despite the fact that clearly there is a record of it) and claiming they bought the book they sold directly from SP.

The problem is that they went around eBay and PayPal to say it was an unauthorized transaction with their credit card company. So the credit card issued a chargeback to PayPal, which has then contacted me. I have sent PayPal all the evidence I have, and hopefully it will end up in my favor.

And I had an $80 book that USPS said was delivered yesterday and it hasn't shown up. Not a good eBay week for me. (These are major sales/purchases for me)

Ask the Ebayer to explain the excellent feedback left for you

Mulleins

[jsweet]

Ask the Ebayer to explain the excellent feedback left for you

Mulleins

I did. Their response: someone else must have purchased it and is "using their good name"

[Room 217 Caretaker]

Wow! You are correct, he/she has figured out a way to work the system. I now fear it won't take long for others to follow.

Sorry you are going through this.

Mulleins

[herbertwest]

Ask the Ebayer to explain the excellent feedback left for you

Mulleins

I did. Their response: someone else must have purchased it and is "using their good name"

What about the delivery address on ebay and paypal? That argument doesnt stand in front of the same address...

[Randall Flagg]

I think someone used her good name, her good credit card, and her good home address. They seem to have absconded with their ebay user name as they are now auctioning the book.
One hell of a case of identity theft.