Originally Posted by cit74
Oooh ooh. Is there a buyers protection guarantee?
Oooh ooh. Is there a buyers protection guarantee?
Oooh ooh. Is there a buyers protection guarantee?
It appears that he has non-sufficient funds in his bank account to issue the refund. PayPal will try again. If there is repeatedly no funds available, PayPal should issue the refund themselves and pursue NRB through collections or court.
You might need to escalate the dispute to a case if it hasn't been already.
"One day you're going to figure out that everything they taught you was a lie."
Well, after reading the latest email and that - I thought I just had a July box on order but when I went to PP had an August charged too. Disputed both and will wait and see...
thats pretty much it - I called PayPal to see what up. Since NRB accepted responsibility in this case then payapl will make an attempt to obtain payment about every 3 days - if no payment made after 3 attempts then they will just pay me (kinda like the hospital billing each insurance co first). So no way I can escalate it at this point - just gotta sit back n wait. In case anyone is in a similar boat - just make sure you get your claim in to PayPal within the 60 day window from when payment made
Oooh ooh. Is there a buyers protection guarantee?
It appears that he has non-sufficient funds in his bank account to issue the refund. PayPal will try again. If there is repeatedly no funds available, PayPal should issue the refund themselves and pursue NRB through collections or court.
You might need to escalate the dispute to a case if it hasn't been already.
Wanted:
Gunslinger s/l #344
Drawing of The Three s/l #344
“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” Wayne Gretzky
Hey Br!an, just FYI - your PM inbox is full.
Check out Brian Keene's message:
http://www.briankeene.com/2018/09/11...ption-service/
What’s really crazy is Vincent “promised” me a signed copy of Mr. Keene’s book. I filed my claims with my credit card company last week. I’ve had enough of his bullshit excuses.
Sent from my iPhone using Tapatalk
Wish List
Christine S/L
“Everyone isn’t bad, Mama! Everything isn’t a sin!” - Carrie
looks like they have now closed their instagram and twitter accounts too (along with the previously closed FB page)
So if we only have a 60 day window, then I assume I am out of luck for the Salem's Lot book, since I paid in April.?thats pretty much it - I called PayPal to see what up. Since NRB accepted responsibility in this case then payapl will make an attempt to obtain payment about every 3 days - if no payment made after 3 attempts then they will just pay me (kinda like the hospital billing each insurance co first). So no way I can escalate it at this point - just gotta sit back n wait. In case anyone is in a similar boat - just make sure you get your claim in to PayPal within the 60 day window from when payment made
Oooh ooh. Is there a buyers protection guarantee?
It appears that he has non-sufficient funds in his bank account to issue the refund. PayPal will try again. If there is repeatedly no funds available, PayPal should issue the refund themselves and pursue NRB through collections or court.
You might need to escalate the dispute to a case if it hasn't been already.
Wanted:
'Salem's Lot Portfolio #606
Fairy Tale UK S/L
Has this been posted here yet.? Note from Brian Keene:
(Being a permutation of a comment I left on Goodreads earlier this evening):
I would like to add my voice to all that’s being said on social media, private and public forums and elsewhere regarding allegations that Nocturnal Readers Box is not shipping merchandise, not issuing refunds, disputing refunds, and belittling and harassing dissatisfied customers. I would also like to offer my sympathy to any fans of mine that may have been under the impression that I somehow “endorsed” this company or was working with them.
On March 5, 2018 I received an email from Vincent Guerrero of The Nocturnal Readers Box. He told me that he had been inspired by reading THE RISING and had designed “a sweet enamel pin”. He wanted to know what I thought and he wanted to know if I had any upcoming books his subscribers might like.
I responded that the pin looked “pretty cool” and advised him to contact my publisher. I also suggested that perhaps my novel DEAD SEA would be a good fit for inclusion in the box.
At that point, I assumed he would reach out to my publisher, and there would be some sort of contract or document drawn up clearing him to a) manufacture this enamel pin based on THE RISING, and b) order copies of DEAD SEA for inclusion in his box.
Instead, Vincent apparently manufactured the pins and included them in the box without my express written permission or contract. In marketing, he stated they were “inspired by Brian Keene’s THE RISING”. The photos I’ve seen of the pin itself — the packaging says “Based on Brian Keene’s THE RISING”.
By the time I realized the pins were out there in the wild, it was too late to say anything, so i kept my mouth shut. I didn’t want to come off as “Big name horror writer bullies small start-up company”.
But Vincent then, unbeknownst to me, apparently offered Nocturnal Readers Box subscribers an art print based on my novel DEAD SEA. I was unaware of this until today when folks pointed it out on Twitter.
Understand — this goes from being “fan art” to using my intellectual property without my permission. I have never had a problem with fan art. I like fan art. i endorse and celebrate and support it. I am delighted by it. But I am not delighted by theft. I am a successful horror writer but I am not a wealthy horror writer. (If I were, I would have had health insurance to cover that catastrophic accident I had earlier this summer). While some may say, “Oh, what does he care? it’s just a pin…” understand that is more than just a pin to me. It is how I feed and clothe my kid and hopefully put him through college some day.
In addition to bootlegging my own intellectual property without permission, I have confirmation from someone in the know that the Robert R. McCammon item Nocturnal Readers Box offered to subscribers was also unauthorized. I cannot speak for Joe R. Lansdale, Stephen king, Joe Hill, Nick Cutter or any of the others involved, but I must wonder if the circumstances are similar in those cases, as well.
In addition to using intellectual property without explicit legal permission and documentation, it is my understanding that these items were used to seek validation with potential subscribers — and that is where I really grow disgusted. I in no way gave permission for my name or brand to be marketed as such, and my sincere apologies to any of my fans who subscribed to this service because they thought these unauthorized items somehow indicated my endorsement of this company.
In truth, it was learning about his allegedly abhorrent treatment of customers that finally made me speak up.
I understand there is a cavalcade of customers who have requested refunds and even more that have not received shipments for June, July, August or a special ‘Stephen King’ box. A quick Google search also shows a number of Better Business Bureau complaints being filed against the company. Author Edward Lorn has some excellent coverage of the situation on YouTube. All I can do is add my voice and platform to those calling on Vincent to do the right thing, and immediately refund the money of dissatisfied customers, and cancel the auto-renew subscriptions of those customers. And I urge any dissatisfied customers to dispute the charge with your bank, PayPal, or other financial institution. If you didn’t receive the merchandise, MAKE SURE your financial institution knows that — even if you get a refund.
Best,
Brian Keene
We shall not cease from exploration and the end of all our exploring
will be to arrive where we started and know the place for the first time.
T.S. Eliot -
Looking at this site: https://www.paypal.com/us/webapps/mp...y-and-securitySo if we only have a 60 day window, then I assume I am out of luck for the Salem's Lot book, since I paid in April.?thats pretty much it - I called PayPal to see what up. Since NRB accepted responsibility in this case then payapl will make an attempt to obtain payment about every 3 days - if no payment made after 3 attempts then they will just pay me (kinda like the hospital billing each insurance co first). So no way I can escalate it at this point - just gotta sit back n wait. In case anyone is in a similar boat - just make sure you get your claim in to PayPal within the 60 day window from when payment made
Oooh ooh. Is there a buyers protection guarantee?
It appears that he has non-sufficient funds in his bank account to issue the refund. PayPal will try again. If there is repeatedly no funds available, PayPal should issue the refund themselves and pursue NRB through collections or court.
You might need to escalate the dispute to a case if it hasn't been already.
It says 60 days for unauthorized transactions but you have 180 for something that doesn't show up or is incorrect.
Yes, you have 180 from the date of purchase to file a PayPal dispute for a purchased item that has not arrived.
"One day you're going to figure out that everything they taught you was a lie."
Shame on me, but what was the April Charge amount ($90.64?), and what was it for (supposed to contain?)
Sounds like the Salems' Lot box. Sold in April for $75.00 plus shipping. Was supposed to have book, pin and shirt or tote.
that was the Salems lot book in question - if you have that charge on PayPal then you need to dispute to get refund.
and to my previous quoted (and corrected) message - I apologize - I wrote 60 days - but I meant 6 months (close to 180 days) - I bought in April too so I woulda been outside that 60 day window too - sorry I misspoke - I knew what I meant just not what I wrote)
Wanted:
Gunslinger s/l #344
Drawing of The Three s/l #344
“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” Wayne Gretzky
Don't give up on King box refunds. Mine was refunded today! Miracles do happen.
When I filed mine, it said I had until October 1st. I paid April 4, which I believe was the day it was announced. You should be fine.So if we only have a 60 day window, then I assume I am out of luck for the Salem's Lot book, since I paid in April.?thats pretty much it - I called PayPal to see what up. Since NRB accepted responsibility in this case then payapl will make an attempt to obtain payment about every 3 days - if no payment made after 3 attempts then they will just pay me (kinda like the hospital billing each insurance co first). So no way I can escalate it at this point - just gotta sit back n wait. In case anyone is in a similar boat - just make sure you get your claim in to PayPal within the 60 day window from when payment made
Oooh ooh. Is there a buyers protection guarantee?
It appears that he has non-sufficient funds in his bank account to issue the refund. PayPal will try again. If there is repeatedly no funds available, PayPal should issue the refund themselves and pursue NRB through collections or court.
You might need to escalate the dispute to a case if it hasn't been already.
BTW, Br!an, that is EXCELLENT research pulling that email from May 2017. I knew I had only bought a couple boxes previously from them, but I feel like at least 1 was late. Probably more. I'm getting a bizarre amount of pleasure from watching this all. It's like watching a disaster unfold...
Hey all,
For everyone who has filed a claim via PP for the King box, did you go with "item not received" or a different category? I filed a few days ago and nothing yet.
Item not received. A few days ago he was approving contested charges. Now I think he does not even respond
You getting your PM’s dude?
Sent from my iPhone using Tapatalk
HELP ME FIND
Insomnia #459
ANY S/L #459
Item not received is probably the easiest category to file under.
Your initial filing is a dispute. You can escalate the dispute to a case. Do so. PayPal will intervene faster for a case.
"One day you're going to figure out that everything they taught you was a lie."
Got this this morning:
Your refund by The Nocturnal Reader's Box didn't complete.
Here are the details:
Sender's name: The Nocturnal Reader's Box
Sender's email: thenocturnalreadersbox@gmail.com
Your transaction ID:
Sender's transaction ID: 9GU23135UJ568912M
For more information on this refund, please contact the sender.
Yeah, like the sender is going to respond.
And I followed the directs and can't find the button to escalate to case???
if it is through PayPal - you can always call them directly - they can help you elevate the case too; sometimes you can see how if you open the case file too
Wanted:
Gunslinger s/l #344
Drawing of The Three s/l #344
“A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” Wayne Gretzky
This is just a nightmare for hundreds of people. I really wish they had just stopped taking money after June, and given themselves a few months to catch up and try to recuperate or call it quits. It would have been better for the customers and themselves because now they're going to be in way more debt than was ever possible to come out of and could even be investigated for fraud.
I've heard talk that their downfall was the King box. Why is this the thought? They charged up front for the King box.
So did they just not sell enough initially to then have the money to produce it, or did they use the money elsewhere?
Only the gentle are ever really strong.
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