+ Reply to Thread
Results 1 to 10 of 10

Thread: Issues with Grant Publishing

  1. #1
    Along the Path of the Beam TnTzDad has a spectacular aura about TnTzDad has a spectacular aura about

    Join Date
    May 2017
    Posts
    42
    Country
    Country Flag
    Gender
    Gender

    Default Issues with Grant Publishing

    Has anyone else dealt directly with Grant? I ordered some replacement dust jackets and the shipment was sent back to them because of a mislabeled package. I know human errors happen and I can handle that. What's odd is that it's been several days since messaging and trying to call them and have gotten nothing. Is this typical customer service with a company that pumps out the volume that they do?

  2. #2
    Citizen of Gilead Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker's Avatar

    Join Date
    Jul 2015
    Location
    About 20 miles from 'Salems Lot
    Posts
    966
    Gender
    Gender

    Default

    I have bought from them and even had the opportunity to spend a couple of hours visiting the shop a year or two ago. Last I knew it was pretty much a "one man show" with Robert handeling everything himself. It may have changed but I think they are always on the small side. I understand the frustration of things not going as hoped, but patience may be the key word here. Hope this helps some.
    "Thanks, but no, it isn't a cowboy hat. It's a fedora. And yes, Indianna Jones is still socially relevant."

  3. #3
    Along the Path of the Beam TnTzDad has a spectacular aura about TnTzDad has a spectacular aura about

    Join Date
    May 2017
    Posts
    42
    Country
    Country Flag
    Gender
    Gender

    Default

    I've done some online research after starting this thread and noticed it appeared to be a small company. I had no idea it was only him. I have to assume he's out of pocket with no answer at all. I'm sure when he returns and sees the package is back he'll get it fixed. Thanks for the insight!

  4. #4
    Gunslinger Apprentice andyg75 has a spectacular aura about andyg75 has a spectacular aura about

    Join Date
    Feb 2017
    Location
    Preston, England
    Posts
    392
    My Mood
    Happy
    Country
    Country Flag
    Gender
    Gender

    Default

    I've emailed Grant Publishing a few times over the last few months since I got my Dark Tower #'d set, to update his list for future publications, but have never received a reply. After about the 5th email I just gave up waiting for a response
    Wanted:
    The Shining Folio Society s/l 1/110
    Wizard & Glass H&S UK s/l #157
    Dark Tower Portfolio #157
    IT CD art portfolio #229

  5. #5
    Demon of the Prim firemonkey66 is a name known to all firemonkey66 is a name known to all firemonkey66 is a name known to all firemonkey66 is a name known to all firemonkey66 is a name known to all firemonkey66 is a name known to all firemonkey66's Avatar

    Join Date
    Sep 2015
    Posts
    1,077
    My Mood
    Dead
    Country
    Country Flag
    Gender
    Gender

    Default

    A tip I've learned is to not use the contact link on the website, but to email directly to office@grantbooks.com. Apparently the contact link on the website was messed up for a while. It might still be.
    Looking for:
    1) CD Carrie S/L & matching art portfolio #58
    2) US Viking Eyes of the Dragon proof
    3) first edition Night Shift without dust jacket

  6. #6
    Gunslinger Apprentice andyg75 has a spectacular aura about andyg75 has a spectacular aura about

    Join Date
    Feb 2017
    Location
    Preston, England
    Posts
    392
    My Mood
    Happy
    Country
    Country Flag
    Gender
    Gender

    Default

    Quote Originally Posted by firemonkey66 View Post
    A tip I've learned is to not use the contact link on the website, but to email directly to office@grantbooks.com. Apparently the contact link on the website was messed up for a while. It might still be.
    Thanks, I'll give that a try. Nothing to lose...
    Wanted:
    The Shining Folio Society s/l 1/110
    Wizard & Glass H&S UK s/l #157
    Dark Tower Portfolio #157
    IT CD art portfolio #229

  7. #7
    Along the Path of the Beam TnTzDad has a spectacular aura about TnTzDad has a spectacular aura about

    Join Date
    May 2017
    Posts
    42
    Country
    Country Flag
    Gender
    Gender

    Default

    Quote Originally Posted by firemonkey66 View Post
    A tip I've learned is to not use the contact link on the website, but to email directly to office@grantbooks.com. Apparently the contact link on the website was messed up for a while. It might still be.
    That's what's getting me. He sent out a confirmation email from that email address and I replied to ask a question. I got no answer, figuring it wasn't worth his time to answer. However, when the package was returned to sender because of mislabeling, I emailed him again and have yet to hear back. Two days later I called the number, leaving a message. Again, I hope seeing the package returned to him will prompt a response.

  8. #8
    CAUTION! : IRRITANT! Jon is a splendid one to behold Jon is a splendid one to behold Jon is a splendid one to behold Jon is a splendid one to behold Jon is a splendid one to behold Jon is a splendid one to behold Jon is a splendid one to behold Jon is a splendid one to behold Jon's Avatar

    Join Date
    May 2007
    Location
    Heaven and Hell
    Posts
    10,324
    Country
    Country Flag
    Gender
    Gender

    Default

    Yes...Grant is a small company. It had a handful of employees in the late 90's. Robert had a habit of micromanaging and is not always a "people person."
    You know it's not only mad men who listen to fools.

  9. #9
    Along the Path of the Beam TnTzDad has a spectacular aura about TnTzDad has a spectacular aura about

    Join Date
    May 2017
    Posts
    42
    Country
    Country Flag
    Gender
    Gender

    Default

    Quote Originally Posted by Jon View Post
    Yes...Grant is a small company. It had a handful of employees in the late 90's. Robert had a habit of micromanaging and is not always a "people person."
    If not a people person, why choose a business that requires customer service and go it alone...? IJS

  10. #10
    Wizard of End-World wizardsrainbow has much to be proud of wizardsrainbow has much to be proud of wizardsrainbow has much to be proud of wizardsrainbow has much to be proud of wizardsrainbow has much to be proud of wizardsrainbow has much to be proud of wizardsrainbow has much to be proud of wizardsrainbow has much to be proud of wizardsrainbow's Avatar

    Join Date
    May 2007
    Location
    Fairfield CT
    Posts
    4,712
    My Mood
    Fine
    Country
    Country Flag
    Gender
    Gender

    Default

    If you run into real issues, give me a shout at david@bettsbooks.com

    I have a pretty strong relationship with Robert and agree, one-man show and not always responsive. He goes away for periods of time and no one knows he is gone.
    Captain, Road Prison 36 : What we've got here is... failure to communicate. Some men you just can't reach. So you get what we had here last week, which is the way he wants it... well, he gets it. I don't like it any more than you men.

    Dragline : Nothin'. A handful of nothin'. You stupid mullet head. He beat you with nothin'. Just like today when he kept comin' back at me - with nothin'.
    Luke : Yeah, well, sometimes nothin' can be a real cool hand
    .



+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts