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Thread: Issues with Grant Publishing

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    John F. Kennedy TnTzDad will become famous soon enough TnTzDad's Avatar

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    Default Issues with Grant Publishing

    Has anyone else dealt directly with Grant? I ordered some replacement dust jackets and the shipment was sent back to them because of a mislabeled package. I know human errors happen and I can handle that. What's odd is that it's been several days since messaging and trying to call them and have gotten nothing. Is this typical customer service with a company that pumps out the volume that they do?

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    Citizen of Gilead Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker is a splendid one to behold Cwalker's Avatar

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    I have bought from them and even had the opportunity to spend a couple of hours visiting the shop a year or two ago. Last I knew it was pretty much a "one man show" with Robert handeling everything himself. It may have changed but I think they are always on the small side. I understand the frustration of things not going as hoped, but patience may be the key word here. Hope this helps some.
    "Thanks, but no, it isn't a cowboy hat. It's a fedora. And yes, Indianna Jones is still socially relevant."

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    John F. Kennedy TnTzDad will become famous soon enough TnTzDad's Avatar

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    I've done some online research after starting this thread and noticed it appeared to be a small company. I had no idea it was only him. I have to assume he's out of pocket with no answer at all. I'm sure when he returns and sees the package is back he'll get it fixed. Thanks for the insight!

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    Gunslinger Apprentice andyg75 will become famous soon enough andyg75 will become famous soon enough

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    I've emailed Grant Publishing a few times over the last few months since I got my Dark Tower #'d set, to update his list for future publications, but have never received a reply. After about the 5th email I just gave up waiting for a response
    Looking to trade (I'm happy to pay shipping both ways):
    Wizard & Glass H & S UK S/L #157/500 (#449 to trade)
    Wind Through The Keyhole H & S UK S/L #157/200 (#63 to trade)
    Dark Tower Portfolio #157/1000 (#187 to trade)

  5. #5
    Citizen of Gilead firemonkey66 is a jewel in the rough firemonkey66 is a jewel in the rough firemonkey66 is a jewel in the rough firemonkey66 is a jewel in the rough firemonkey66's Avatar

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    A tip I've learned is to not use the contact link on the website, but to email directly to office@grantbooks.com. Apparently the contact link on the website was messed up for a while. It might still be.
    Looking for:
    1) Gunslinger S/L #238
    2) CD Carrie S/L & matching art portfolio #58
    3) white The Stand Collector traycase w/window in front
    4) unfolded Grant Waste Lands 1st edition dustjacket
    5) Eyes of the Dragon proof with green wrappers

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    Gunslinger Apprentice andyg75 will become famous soon enough andyg75 will become famous soon enough

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    Quote Originally Posted by firemonkey66 View Post
    A tip I've learned is to not use the contact link on the website, but to email directly to office@grantbooks.com. Apparently the contact link on the website was messed up for a while. It might still be.
    Thanks, I'll give that a try. Nothing to lose...
    Looking to trade (I'm happy to pay shipping both ways):
    Wizard & Glass H & S UK S/L #157/500 (#449 to trade)
    Wind Through The Keyhole H & S UK S/L #157/200 (#63 to trade)
    Dark Tower Portfolio #157/1000 (#187 to trade)

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    John F. Kennedy TnTzDad will become famous soon enough TnTzDad's Avatar

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    Quote Originally Posted by firemonkey66 View Post
    A tip I've learned is to not use the contact link on the website, but to email directly to office@grantbooks.com. Apparently the contact link on the website was messed up for a while. It might still be.
    That's what's getting me. He sent out a confirmation email from that email address and I replied to ask a question. I got no answer, figuring it wasn't worth his time to answer. However, when the package was returned to sender because of mislabeling, I emailed him again and have yet to hear back. Two days later I called the number, leaving a message. Again, I hope seeing the package returned to him will prompt a response.

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    Yes...Grant is a small company. It had a handful of employees in the late 90's. Robert had a habit of micromanaging and is not always a "people person."
    We are more often treacherous through weakness than through calculation. ~François VI de la Rochefoucault

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    John F. Kennedy TnTzDad will become famous soon enough TnTzDad's Avatar

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    Quote Originally Posted by Jon View Post
    Yes...Grant is a small company. It had a handful of employees in the late 90's. Robert had a habit of micromanaging and is not always a "people person."
    If not a people person, why choose a business that requires customer service and go it alone...? IJS

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