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Thread: Bad Packaging Jobs - Shipping issues - Why???

  1. #276
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    Underscoring the needlessness of bad packaging, I just received 2 books (a set) that I bought on eBay, and I'm pretty sure these things would've survived if they'd been dropped from a helicopter:

    - each book was wrapped in thin (relatively) bubble wrap
    - the two books were placed together and wrapped in plastic wrap (kind of like Saran Wrap)
    - this bundle was wrapped in thicker bubble wrap
    - this wrapped bundle was enclosed with cardboard (not quite a box; it didn't close)
    - the parts of this cardboard enclosure that overhung the shape of the book-bundle was filled in with foam inserts (making the entire thing a kind of brick with no indents)
    - that brick was wrapped again in bubble wrap
    - all inside the final cardboard box

    The books themselves are immaculate and appear never to have been touched (I think they were printed around 1950); I bought them because they appeared (in the listing) to be in much better condition than other such sets I'd seen for sale. It was nice that the seller made sure they stayed that way when they fell into my clutches.
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  2. #277
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    Final follow up. Borderlands did resend book - in same crummy envelope. But it was wrapped in a plastic bag like you'd put your veggies in! Progress I suppose. Anyway, it got here safe and sound.

    Today got Little Book from CD. Big box - peanuts etc. Bash 'em all you want - they pack well.
    Looking for FAB8 CD Number 439

  3. #278
    Servant of Gan amd013 has much to be proud of amd013 has much to be proud of amd013 has much to be proud of amd013 has much to be proud of amd013 has much to be proud of amd013 has much to be proud of amd013 has much to be proud of amd013 has much to be proud of amd013 has much to be proud of amd013 has much to be proud of amd013's Avatar

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    Received two packages with the Institute yesterday, both from Amazon. One was my own purchase, and one was one I won from Tomas at stephenkingcollector.com

    My copy was mailed in a padded envelope with no additional packaging. The package from Tomas (sent as a gift), was at least in a box, with just one crumpled up sheet of packing paper on top. Amazons packaging just keeps getting worse and worse.
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  4. #279
    Demon of the Prim lotuz has much to be proud of lotuz has much to be proud of lotuz has much to be proud of lotuz has much to be proud of lotuz has much to be proud of lotuz has much to be proud of lotuz has much to be proud of lotuz has much to be proud of lotuz has much to be proud of lotuz has much to be proud of lotuz's Avatar

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    Quote Originally Posted by amd013 View Post
    Received two packages with the Institute yesterday, both from Amazon. One was my own purchase, and one was one I won from Tomas at stephenkingcollector.com

    My copy was mailed in a padded envelope with no additional packaging. The package from Tomas (sent as a gift), was at least in a box, with just one crumpled up sheet of packing paper on top. Amazons packaging just keeps getting worse and worse.
    Agreed - Amazon's packaging (for books) sucks! At least you can return and re-return and re-re-return as needed until you get a nice copy. My worst experience took four copies to get an undamaged book - by the third return they actually paid special attention to it, shrinkwrapped it to a board, and added puff packs. Also, while they've definitely slacked off more on packaging, they've made returns super easy. Now I can just bring the item into a UPS location and have them scan my phone - I don't even need to pack it up first.

    My copy of The Institute was in the same padded envelope, but was in perfect condition. I'm waiting today for my copies of The Testaments and hoping they arrive in similar condition. We'll see how friendly the UPS folks and I get during the process... I did get some credit from Amazon already, as they were supposed to arrive yesterday. It's not the free month of Prime that they used to do, though - now it's just $5. Missing the guaranteed delivery date is another thing they've gotten sloppy with over the last couple years.
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  5. #280
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    That's the one thing Amazon has been spot on for me personally. It's always on time if not early.
    "Im goddamned Luke Skywalker. Except with far better books."-Jeffingoff

  6. #281
    Demon of the Prim kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323's Avatar

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    Quote Originally Posted by lotuz View Post
    Quote Originally Posted by amd013 View Post
    Received two packages with the Institute yesterday, both from Amazon. One was my own purchase, and one was one I won from Tomas at stephenkingcollector.com

    My copy was mailed in a padded envelope with no additional packaging. The package from Tomas (sent as a gift), was at least in a box, with just one crumpled up sheet of packing paper on top. Amazons packaging just keeps getting worse and worse.
    Agreed - Amazon's packaging (for books) sucks! At least you can return and re-return and re-re-return as needed until you get a nice copy. My worst experience took four copies to get an undamaged book - by the third return they actually paid special attention to it, shrinkwrapped it to a board, and added puff packs. Also, while they've definitely slacked off more on packaging, they've made returns super easy. Now I can just bring the item into a UPS location and have them scan my phone - I don't even need to pack it up first.

    My copy of The Institute was in the same padded envelope, but was in perfect condition. I'm waiting today for my copies of The Testaments and hoping they arrive in similar condition. We'll see how friendly the UPS folks and I get during the process... I did get some credit from Amazon already, as they were supposed to arrive yesterday. It's not the free month of Prime that they used to do, though - now it's just $5. Missing the guaranteed delivery date is another thing they've gotten sloppy with over the last couple years.
    All of these issues started with using U.S Mail instead of Fed Ex or On Trac. Orders are often late, damaged, or do not show up at all for me. Prime conveniently got changed from two day guarantee to 2 days from when the item is shipped. Bullshit.

    seeking: ANYTHING DT related #246
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    ANYTHING DT Related #246
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  7. #282
    "I'm working on my sense of humor" Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an seldom gets put on hold Br!an's Avatar

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    Quote Originally Posted by kingfan2323 View Post
    Quote Originally Posted by lotuz View Post
    Quote Originally Posted by amd013 View Post
    Received two packages with the Institute yesterday, both from Amazon. One was my own purchase, and one was one I won from Tomas at stephenkingcollector.com

    My copy was mailed in a padded envelope with no additional packaging. The package from Tomas (sent as a gift), was at least in a box, with just one crumpled up sheet of packing paper on top. Amazons packaging just keeps getting worse and worse.
    Agreed - Amazon's packaging (for books) sucks! At least you can return and re-return and re-re-return as needed until you get a nice copy. My worst experience took four copies to get an undamaged book - by the third return they actually paid special attention to it, shrinkwrapped it to a board, and added puff packs. Also, while they've definitely slacked off more on packaging, they've made returns super easy. Now I can just bring the item into a UPS location and have them scan my phone - I don't even need to pack it up first.

    My copy of The Institute was in the same padded envelope, but was in perfect condition. I'm waiting today for my copies of The Testaments and hoping they arrive in similar condition. We'll see how friendly the UPS folks and I get during the process... I did get some credit from Amazon already, as they were supposed to arrive yesterday. It's not the free month of Prime that they used to do, though - now it's just $5. Missing the guaranteed delivery date is another thing they've gotten sloppy with over the last couple years.
    All of these issues started with using U.S Mail instead of Fed Ex or On Trac. Orders are often late, damaged, or do not show up at all for me. Prime conveniently got changed from two day guarantee to 2 days from when the item is shipped. Bullshit.

    seeking: ANYTHING DT related #246
    Dead Zone 1st Edition F/F or NF/NF
    Everything I have ever ordered from Amazon arrived via USPS. They've been late once and it was Amazon's fault. Also the USPS doesn't package their stuff for them.
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  8. #283
    Demon of the Prim kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323 is a splendid one to behold kingfan2323's Avatar

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    Quote Originally Posted by Br!an View Post
    Quote Originally Posted by kingfan2323 View Post
    Quote Originally Posted by lotuz View Post
    Quote Originally Posted by amd013 View Post
    Received two packages with the Institute yesterday, both from Amazon. One was my own purchase, and one was one I won from Tomas at stephenkingcollector.com

    My copy was mailed in a padded envelope with no additional packaging. The package from Tomas (sent as a gift), was at least in a box, with just one crumpled up sheet of packing paper on top. Amazons packaging just keeps getting worse and worse.
    Agreed - Amazon's packaging (for books) sucks! At least you can return and re-return and re-re-return as needed until you get a nice copy. My worst experience took four copies to get an undamaged book - by the third return they actually paid special attention to it, shrinkwrapped it to a board, and added puff packs. Also, while they've definitely slacked off more on packaging, they've made returns super easy. Now I can just bring the item into a UPS location and have them scan my phone - I don't even need to pack it up first.

    My copy of The Institute was in the same padded envelope, but was in perfect condition. I'm waiting today for my copies of The Testaments and hoping they arrive in similar condition. We'll see how friendly the UPS folks and I get during the process... I did get some credit from Amazon already, as they were supposed to arrive yesterday. It's not the free month of Prime that they used to do, though - now it's just $5. Missing the guaranteed delivery date is another thing they've gotten sloppy with over the last couple years.
    All of these issues started with using U.S Mail instead of Fed Ex or On Trac. Orders are often late, damaged, or do not show up at all for me. Prime conveniently got changed from two day guarantee to 2 days from when the item is shipped. Bullshit.

    seeking: ANYTHING DT related #246
    Dead Zone 1st Edition F/F or NF/NF
    Everything I have ever ordered from Amazon arrived via USPS. They've been late once and it was Amazon's fault. Also the USPS doesn't package their stuff for them.
    Good that they are efficient in your area. Not mine. And USPS Doesnt pack them but they will abuse them, dent them, and I have had three packages with TIRE TREADS on them. Yep. Completely run over.

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  9. #284
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    Funny enough I was flying this week with United and watched them pull all the bags off the plane. 3/4 were customer bags which they tossed around and the last 1/4 was USPS mail and packages who h they might as well as drop kicked into the tram that carried it. Seeing that I wonder if it is USPS or the transportation team they use to get it from State to state

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  10. #285
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    Waterstones strikes again. Still figuring out how to mail A FUCKING BOOK apparently.

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  11. #286
    Gunslinger Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861's Avatar

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    Ouch. Love the shade of blue though.
    "Im goddamned Luke Skywalker. Except with far better books."-Jeffingoff

  12. #287
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    Last time I got a second printing on a trade and this time damaged dust jacket. Barnes and Noble? Nope. Amazon? Nope. Cemetery Dance. Yep. Either poor packing or shipping out damaged product. Either is not good.

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  13. #288
    Gunslinger Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861's Avatar

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    They'll make it right, Bryan.
    "Im goddamned Luke Skywalker. Except with far better books."-Jeffingoff

  14. #289
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    Yeah shoot them an email theyll fix it no question.

  15. #290
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    Fucking file folders would not even be sent this way by a person with more than 6 brain cells. Book Condition? Perfect. Must have been the plastic produce bags used for padding that saved it.

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  16. #291
    Gunslinger Apprentice TnTzDad has a spectacular aura about TnTzDad has a spectacular aura about

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    Made a phenomal deal to get this book. Also made sure to ask how it would be shipped and if he would insure it. Quote: "I will also make sure the book is securely wrapped. I put so much bubble wrap on it you could drop it off the roof." Only because he wrapped it enough did it survive. No insurance, though. Make note if you opt to buy his other sets of 754, and he is in a position to take a reasonably low offer.




  17. #292
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    Woooo that could have been some bad news. Happy for you that it wasn't damaged.

  18. #293
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    Wow, that's a great packing job! I'm glad the book was unscathed.

    Unfortunately, I *didn't* quite pack a recent item quite well enough (three oversized books in a slipcase), and it sustained damage in transit to the buyer. I always pack in a sturdy box, with each book individually bubble-wrapped, and packed firmly in packing peanuts or foam, with plenty of clearance around the item ... but this item still got a badly dinged corner. First time it's ever happened to me as a seller, and it broke my heart to see it.

    So I'm being even more careful about packing now - especially since items seem to spend more time "in the system" when posting USPS.

    (I *never* use Priority mail boxes, incidentally. Always corrugated cardboard boxes from U-LINE).

    HBJ
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  19. #294
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    Personally...I am not a huge fan when a seller wraps my book in bubble wrap and tapes it up like a mummy. PLEASE PEOPLE.....IF YOU ARE WRAPPING YOUR BOOKS IN BUBBLE WRAP....TAPE IT SHUT WITH SCOTCH TAPE......NOT SHIPPING TAPE.

    Here is the recipe for a well packed book:

    1. Box that is at least four inches taller, wider and deeper then book. So if your book is 8" x 10" x 2"......it needs to go in a box that is 12" x 14" x 6"...now there is is a 2" gap on all sides.
    2. Lay down a 1-2" bed for the book. Several sheets of bubble wrap or a layer of foam peanuts.
    3. Lay down a piece of cardboard that is the same width and length of the inside of the box.
    4. Put book in clean/new plastic bag. I buy one gallon "bread bags" (the kind that come with twist ties) and put each book I sell in them. This keeps the book clean.
    5. Put bagged book on top of cardboard....centered.
    6. Fill in gap between the book and the sides of the box with foam peanuts level with the book or just higher.
    7. Lay down a sheet of bubblewrap.
    8. Lay down a piece of cardboard that is the same width and length of the inside of the box.
    9. Fill in the remainder of the box with foam peanuts. Pack tightly...but not so tight you can't close the box or damage the book.
    10. If the first two flaps don't touch. lay a piece of cardboard in the gap....that way a knife won't damage the book.
    11. Tape the box shut. Down the middle and four small pieces to make sure it all stays put.

    The key to success are steps #3 and #8. This makes the sides of the box crush-resistant.

    Another key to success is filling the box completely. No air pockets. Gaps in the box allow for your book to flop around like a fish inside. The book needs to be centered, surrounded and immobilized..


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  20. #295
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    Sage advice.

  21. #296
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    Thanks tippy. I'll add those pieces of cardboard to my usual method. I clean bag, then bubble-wrap-bag, taped with scotch tape if required, then peanuts all around - especially the box corners - with plenty of clearance on all sides. then close, shake test, then shipping tape along all joins top and bottom.

    Adding the extra cardboard sheets is a great idea.

    HBJ

    P.S. Oh, and this:
    Quote Originally Posted by tippy4 View Post
    PLEASE PEOPLE.....IF YOU ARE WRAPPING YOUR BOOKS IN BUBBLE WRAP....TAPE IT SHUT WITH SCOTCH TAPE......NOT SHIPPING TAPE.
    Couldn't agree more. Receiving books in bubble wrap completely wrapped around with shipping tape is the worst. You don't want a tape that is stronger than the plastic you're wrapping the book in. Scotch tape is strong enough to keep the bubble wrap closed, and easy to remove without any real force. Easy to cut, too.
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  22. #297
    Gunslinger Apprentice Ivo will become famous soon enough

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    Quote Originally Posted by Hunchback Jack View Post
    Thanks tippy. I'll add those pieces of cardboard to my usual method. I clean bag, then bubble-wrap-bag, taped with scotch tape if required, then peanuts all around - especially the box corners - with plenty of clearance on all sides. then close, shake test, then shipping tape along all joins top and bottom.

    Adding the extra cardboard sheets is a great idea.

    HBJ

    P.S. Oh, and this:
    Quote Originally Posted by tippy4 View Post
    PLEASE PEOPLE.....IF YOU ARE WRAPPING YOUR BOOKS IN BUBBLE WRAP....TAPE IT SHUT WITH SCOTCH TAPE......NOT SHIPPING TAPE.
    Couldn't agree more. Receiving books in bubble wrap completely wrapped around with shipping tape is the worst. You don't want a tape that is stronger than the plastic you're wrapping the book in. Scotch tape is strong enough to keep the bubble wrap closed, and easy to remove without any real force. Easy to cut, too.
    I always use a 1/2 masking tape, another easy one to cut.

  23. #298
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    Quote Originally Posted by Ivo View Post
    I always use a 1/2 masking tape, another easy one to cut.
    Yes!

    Scotch or masking tape work great for this.....and both are easy to see. Clear shipping tape wrapped around the bubble wrap is a huge pain in the ass.

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    Wizard & Glass Grant 1st Edition $100
    Dark Tower 7 Artist Edition $70
    The Waste Lands 1st Edition in Shrinkwrap $150
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    Lisey's Story ARC $25
    .
    .

    WANTED
    The Plant Part 1 Signed Limited Edition
    Signed 1st Edition of The Bachman Books (1985 Omnibus Hardback)

  24. #299
    Gunslinger Apprentice daniel_pyle will become famous soon enough daniel_pyle will become famous soon enough daniel_pyle's Avatar

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    Sigh. I got two more hardcovers in envelopes today. Well, one in an envelope and one literally wrapped in a manila folder and nothing else. Just a folder taped around it. Why?!?



    Luckily neither was anything especially fancy or expensive, but still, come on!

  25. #300
    Gunslinger Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861 people like to rub elbows with me Brian861's Avatar

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    Gotta love the ol' manila folder treatment. Top of the line stuff there. I prefer cereal boxes myself.
    "Im goddamned Luke Skywalker. Except with far better books."-Jeffingoff

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