View Poll Results: My S/L copy of The Shining is-

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  • Fine no problem with rubbing

    14 28.57%
  • Damaged due to rubbing/ink transfer

    35 71.43%
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Thread: The Shining S/L from Subterranean Press

  1. #2126
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    Quote Originally Posted by JXE View Post
    I see there are a lot of media mail fans here, but I'm still convinced that the 4 days my book spent in an infinite loop through the same sort facility certainly didn't help things. If the paper gets rubbed by the book rubbing around inside the case without protection, my book had 4 extra days to rub around in there. If it were shipped by UPS or a more expensive service, there's no denying it wouldn't have arrived days after the estimated delivery date like it ultimately did.
    You assume the book is in a constant state of motion while in transit, and I find that unlikely. What is more likely is that it is spending a lot of time at rest between movements.

    Quote Originally Posted by JXE View Post
    I still believe there should have been an opportunity for others who don't like it to be able to pay more to have it shipped differently. That's exactly what I requested after I placed my order, and I was told media mail was the only thing possible. When I buy valuable books from other companies, I have the opportunity to pay a bit more for UPS or a faster USPS service and it makes me a lot more comfortable as a buyer. If I'm paying $450 for a book, I'll gladly pay another $30-40 to overnight it.
    I can't disagree with you there. I offer Priority Mail on my ebay auctions, (even though 99% of my buyers choose Media) because I know there are folks out there who want their item sooner, and are willing to pay twice as much to ship it. SubPress is probably a very small operation (one or two people), and probably want a "one size fits all" method on shipping. It would have been very little extra work I would assume to offer their buyers an option. As far as paying $40 to overnight a book, you are in the minority there.

    Quote Originally Posted by JXE View Post
    Finally, in response to the comment about insurance being useless... I've only had one claim in the past 15 years of buying and selling, and I received a check in the mail within 2 weeks containing the full insured value of the item (it was a print).
    I think you just proved my point that insurance is a waste of money (in the long run). It's great that you got a check within two weeks.....but in the fifteen years you have been buying, how much money did you spend on insurance?.....my guess is significantly more then you received from your claim check.

    Quote Originally Posted by JXE View Post
    What is going to happen if there are cases where these uninsured books are never delivered to customers? What is going to happen if these uninsured books get delivered to the wrong address and never make it to the buyer's hands? At this point they're 14 months too late for a chargeback; and while I'm not going to put words into SP's mouth... many sellers would look at the delivery confirmation "proof" and tell the buyer they're out of luck.
    One would assume that SubPress will replace any lost or damaged copies, or issue a refund. I don't think they buyers would be "out of luck" in this scenario....SubPress would.

    Quote Originally Posted by JXE View Post
    The books have no dust jacket or any other protective packaging materials inside of the traycase and the paper is being scratched off of the books because they're rubbing against the rough interior of the traycases as they roll across the country. The books are actually staining the traycases where the rubbing occurs the most. How is their packaging that is damaging the books not considered "poor packaging"?
    Based on what I have seen here, this issue is more of a manufacturing defect as opposed to poor packaging. This is an unusual situation, and I would hope that SubPress would immediately add a layer between the book and case on the unshipped copies to prevent this damage, as they have been made aware of these complaints.

    Finally...I know you are new here, and I apologize if I am coming across as unwelcoming. But in the end, this appears to be design or manufacturing issue, and not a shipping issue.
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  2. #2127
    You pick something TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine's Avatar

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    Quote Originally Posted by tippy4 View Post
    Based on what I have seen here, this issue is more of a manufacturing defect as opposed to poor packaging. This is an unusual situation, and I would hope that SubPress would immediately add a layer between the book and case on the unshipped copies to prevent this damage, as they have been made aware of these complaints.

    Finally...I know you are new here, and I apologize if I am coming across as unwelcoming. But in the end, this appears to be design or manufacturing issue, and not a shipping issue.
    What he said. Its even possible the unshipped ones have the same damage just from in-house handling.
    reality continues to ruin my life

  3. #2128
    Citizen of Gilead mistercrowley has a spectacular aura about mistercrowley has a spectacular aura about

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    I'm hoping since I ordered my copy through Camelot Books that their order ships last from Sub Press as dealers normally do and as such are protected from this known issue

  4. #2129
    Traveler JXE is on a distinguished road

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    Quote Originally Posted by tippy4 View Post
    Finally...I know you are new here, and I apologize if I am coming across as unwelcoming.
    Not at all! This is a terrible situation, so naturally everyone's going to have their own opinions about what went wrong at this point, especially without any official statement other than them contemplating offering refunds. Check out my pictures in the other thread and you'll see why I'm grasping at any other possible scenario that would have ended up with me getting a book in new condition.

  5. #2130
    Gunslinger Apprentice mcdonaldj will become famous soon enough mcdonaldj's Avatar

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    In addition to the rubbing and stained case, just got the following message from my wife:

    "there is a illustrated intro page that has something stuck - i took a picture of it - it looks like there is something sticky between the pages, i didn't want to pull them apart."

    Crappy overseas internet will not let me download the pics, but thought folks should know to check this too.

    After the long wait and not being able to physically see the book - this really sucks.

  6. #2131
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    I pulled mine out just to check to make sure mine wasn't too bad, which it isn't but after looking it over and then flipping through the pages I noticed this. Does anyone else have blue fingers after holding theirs? Probably should have gloves on but they'd probably be blue, too.




    Which then transfers to the pages:

  7. #2132
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    oh boy...
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  8. #2133
    Gunslinger Apprentice mcdonaldj will become famous soon enough mcdonaldj's Avatar

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    I was initially surprised there was such a high % of issues in the poll.

    Then I realized people are far more likely to comment with problems than if everything is perfect. Kind of like if you have bad food at a restaurant - you complain.

    The blue fingers post has me concerned with some long term durability issues.

  9. #2134
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    Quote Originally Posted by mistercrowley View Post
    I'm hoping since I ordered my copy through Camelot Books that their order ships last from Sub Press as dealers normally do and as such are protected from this known issue
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  10. #2135
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    very interested to see how this problem is going to be fixed
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  11. #2136
    Goldmember Kingfan24 has much to be proud of Kingfan24 has much to be proud of Kingfan24 has much to be proud of Kingfan24 has much to be proud of Kingfan24 has much to be proud of Kingfan24 has much to be proud of Kingfan24 has much to be proud of Kingfan24 has much to be proud of Kingfan24 has much to be proud of Kingfan24 has much to be proud of Kingfan24's Avatar

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    Quote Originally Posted by mcdonaldj View Post
    I was initially surprised there was such a high % of issues in the poll.

    Then I realized people are far more likely to comment with problems than if everything is perfect. Kind of like if you have bad food at a restaurant - you complain.

    The blue fingers post has me concerned with some long term durability issues.
    The issue with that view is the only complaints we will see are people who are on here. And people who actually open the books.

    And I disagree with the food analogy - everyone who receives limiteds on here usually posts awesome comments on how much they like it when they receive it.
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  12. #2137
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    I will just put this out here but I don't think refunds are going to be a good remedy (IMO) seeing as most of us are collectors, got specific numbers, etc.
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  13. #2138
    Traveler JXE is on a distinguished road

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    I would like to see some nice pictures of what it's supposed to look like from those who have reported no issues at all.

  14. #2139
    Along the Path of the Beam subpress is a jewel in the rough subpress is a jewel in the rough subpress is a jewel in the rough

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    Hi all,

    We decided not to wait until Monday to address The Shining issues. I'm fresh off the phone with various members of my staff, and here is what we have to offer, in addition to our apologies that our edition didn't come together as well as planned.

    The largest problem with the books is not related to the traycases directly, though it's undeniable that some color transfer is occurring. The books are what is known as a three-piece case, with one material used for the spine, and the hand-marbled paper covering the rest of the boards. The bulk of the scuffing occurred during the manufacturing process, not in our packing and handling of the books, or while being shipped. In case anyone is wondering, we have used hand marbled paper in the past, without issue, though the prior times were limited to hand bound lettered editions.

    The bad news is that I do not have a solution to offer you for the books themselves. The scuffing is endemic, including my personal copies. If this is a deal breaker for you, I completely understand, and will refund what you paid for the book and shipping (both to receive the book and return it).

    Everyone who chooses to keep their copy will receive:
    1. A replacement traycase upon receipt of proof that yours suffered from more than minimal color transfer;
    2. A dust jacket created especially for the limited edition;
    3. A coupon code good for $40 off any purchase later this year through the SubPress website.

    I apologize that the remedies I'm offering do not extend to the physical books themselves. There is no way to recall every copy, have them cut up, and then rebound.

    Those who wish to take advantage of our offer may write to me at subpress@gmail.com. Please also do so if you would prefer a refund.

    I understand some of you may not be happy with the refund or remedy offered. Again, I would appreciate if folks would remain courteous in emailing me.

    Best,

    Bill
    SubPress

  15. #2140
    Gunslinger Apprentice mcdonaldj will become famous soon enough mcdonaldj's Avatar

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    Quote Originally Posted by Kingfan24 View Post
    Quote Originally Posted by mcdonaldj View Post
    I was initially surprised there was such a high % of issues in the poll.

    Then I realized people are far more likely to comment with problems than if everything is perfect. Kind of like if you have bad food at a restaurant - you complain.

    The blue fingers post has me concerned with some long term durability issues.
    The issue with that view is the only complaints we will see are people who are on here. And people who actually open the books.

    And I disagree with the food analogy - everyone who receives limiteds on here usually posts awesome comments on how much they like it when they receive it.
    Title of the poll is: "Rubbing Damage To S/L The Shining" not did you love your book.

  16. #2141
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    Bill,

    In light of the circumstances, I do not see how you could offer anything more generous than the above. I will have to think it over though.

    Thanks for both the timely response and for stepping up here.

  17. #2142
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    Quote Originally Posted by subpress View Post
    Hi all,

    We decided not to wait until Monday to address The Shining issues. I'm fresh off the phone with various members of my staff, and here is what we have to offer, in addition to our apologies that our edition didn't come together as well as planned.

    The largest problem with the books is not related to the traycases directly, though it's undeniable that some color transfer is occurring. The books are what is known as a three-piece case, with one material used for the spine, and the hand-marbled paper covering the rest of the boards. The bulk of the scuffing occurred during the manufacturing process, not in our packing and handling of the books, or while being shipped. In case anyone is wondering, we have used hand marbled paper in the past, without issue, though the prior times were limited to hand bound lettered editions.

    The bad news is that I do not have a solution to offer you for the books themselves. The scuffing is endemic, including my personal copies. If this is a deal breaker for you, I completely understand, and will refund what you paid for the book and shipping (both to receive the book and return it).

    Everyone who chooses to keep their copy will receive:
    1. A replacement traycase upon receipt of proof that yours suffered from more than minimal color transfer;
    2. A dust jacket created especially for the limited edition;
    3. A coupon code good for $40 off any purchase later this year through the SubPress website.

    I apologize that the remedies I'm offering do not extend to the physical books themselves. There is no way to recall every copy, have them cut up, and then rebound.

    Those who wish to take advantage of our offer may write to me at subpress@gmail.com. Please also do so if you would prefer a refund.

    I understand some of you may not be happy with the refund or remedy offered. Again, I would appreciate if folks would remain courteous in emailing me.

    Best,

    Bill
    SubPress
    Hi Bill,

    My only question is that, do you think the marbling will rub off more on the DJ?
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  18. #2143
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    Didn't get the L/E but I'd be happy with the dustjacket/traycase/coupon combo if I had.


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  19. #2144
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    Bill, that's a more than fair solution. I haven't gotten my copy yet (it's due Tuesday) but if it's as bad as some of the ones I've read about, I'll be taking you up on your offer.

    John

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    Duplicate post (as mcdonaldj pointed out). :-)

    John

  21. #2146
    Gunslinger Apprentice mcdonaldj will become famous soon enough mcdonaldj's Avatar

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    Deja Vu John

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  22. #2147
    You pick something TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine is a splendid one to behold TwistedNadine's Avatar

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    I agree that this would seem to be the best solution given that so many are damaged.
    Im curious though, and hope you dont take this the wrong way Bill, but from your post it sounds like you were aware of the issue before the books were shipped out because you state the damage is a result of manufacturing and not shipping?
    If the damage occurred during manufacturing then couldnt you have had the manufacturer fix the problem before they were shipped out to the customers?

    Quote Originally Posted by mcdonaldj View Post
    Bill,

    In light of the circumstances, I do not see how you could offer anything more generous than the above. I will have to think it over though.

    Thanks for both the timely response and for stepping up here.
    reality continues to ruin my life

  23. #2148
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    Was the deluxe editions also published oversees? Were they done by a reliable printer that has done books for them before? Just curious as I know the gift was printed in China and therefore mass produced with a glossy material which would be less resistant to these "manufacturing" problems. I have had to get refunds twice from VistaPrint. I think this is going to be an ongoing issue as book publishers look to minimize their costs. No?

  24. #2149
    Gunslinger Apprentice richardsrarebooks is on a distinguished road

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    Default rubbing to s/l The Shining

    Yes, after reading the comments, I do have (vertical) rubbing to the front and rear covers. And also the (blue like?) staining to both sides of the tray case. I had the book (with the remarque) up for sale on ebay and have ended the auction. There was alot of interest in the book and I'm stuck with the ebay fees. I have emailed Bill Schaeffer but have not received a response, yet. I hope at the very least I can get a refund. At best I hope to receive a PC copy and a refund for the remarque which I'm sure would not be included. Thanks for letting me vent.

  25. #2150
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    Quote Originally Posted by TwistedNadine View Post
    I agree that this would seem to be the best solution given that so many are damaged.
    Im curious though, and hope you dont take this the wrong way Bill, but from your post it sounds like you were aware of the issue before the books were shipped out because you state the damage is a result of manufacturing and not shipping?
    If the damage occurred during manufacturing then couldnt you have had the manufacturer fix the problem before they were shipped out to the customers?

    Quote Originally Posted by mcdonaldj View Post
    Bill,

    In light of the circumstances, I do not see how you could offer anything more generous than the above. I will have to think it over though.

    Thanks for both the timely response and for stepping up here.
    No offense taken. This is a good question. While folks in the wider world are just seeing this book, for me it's been done for some months, as I first saw a sample copy from our printer, then a traycase prototype from that manufacturer. I don't think I've picked up a copy twice since, and didn't notice anything amiss when I was approving the traycase prototype. For me, life had moved on to newer books in production and contracts, etc.

    That said, there's no way books should have been sent from the printer with these issues, and I'll be taking that up with them. By the same token, my shipping crew is usually very good at weeding out those books in a print run that don't make the cut. My guess is that they have been shipping the best copies -- I know there are rejects, because I've seen (but not closely examined) that pile.

    I hope to know more in the coming days, and will share what I learn. This won't be a lightning fast process, though. Once I bring my printer into the process, they'll want to thoroughly investigate things on their end before getting back to me. Sometimes this is a matter of a few days; sometimes it takes weeks.

    Best,

    Bill

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